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Homepage » Important INFO » STOP CITY CANCELLATION TERMS AND CONDITIONS

Important INFO

STOP CITY CANCELLATION TERMS AND CONDITIONS

A) Common terms (High season + Off season)

In the event that a client cancels a binding reservation of accommodation less than 15 days before the stay that has been booked is due to start, or does not make use of the reservation without cancelling it in time (at least 15 days before the reserved stay starts), the STOP CITY agency will charge a CANCELLATION FEE.

1) A CANCELLATION FEE will be charged upon the cancellation of a reservation 8 - 14 days before the stay that has been booked commences:
  • amounting to the price for one night’s accommodation:
    • when a reservation has been made for one accommodation facility for 1 - 3 nights

    amounting to the price for two nights’ accommodation:
    • when a reservation has been made for one accommodation facility for 4 - 6 nights
    • when a reservation has been made for two to three accommodation facilities for 1 - 3 nights
  • amounting to 40% of the overall price:
    • when a reservation has been made for one accommodation facility for 7 nights or longer
    • when a reservation has been made for two to three accommodation facilities for 4 nights or longer

  • the method of reservation and the amount of the CANCELLATION FEE is agreed on an individual basis for group reservations for accommodation, for which four or more accommodation facilities are required, or for group reservations in hotels.


2) A CANCELLATION FEE will be charged upon the cancellation of a reservation 1 – 7 days before the stay that has been booked commences or in the event of a cancellation on the actual day on which the stay commences or in the event of a cancellation during the stay (in case the cutomer has already started the stay and wants to shorten it):
  • amounting to 100% of the total price of the stay in the case of all reservations for 1 - 7 nights
  • amounting to 75% of the total price of the stay in the case of all reservations for 8 - 15 nights
  • amounting to 50% of the total price of the stay in the case of all reservations for 16 nights or more

B) TOP terms

In the event that a client cancels a binding reservation of accommodation in TOP TERMS less than 45 days before the stay that has been booked is due to start, or does not make use of the reservation without cancelling it in time (at least 45 days before the reserved stay starts), the STOP CITY agency will charge a CANCELLATION FEE:
  • amounting to 30% of the overall price upon the cancellation of a reservation 45 - 31 days before the stay that has been booked commences
  • amounting to 60% of the overall price upon the cancellation of a reservation 30 - 16 days before the stay that has been booked commences
  • amounting to 100% of the overall price upon the cancellation of a reservation 15 - 1 days before the stay that has been booked commences or in the event of a cancellation on the actual day on which the stay commences or in the event of a cancellation during the stay (in case the cutomer has already started the stay and wants to shorten it).

The payment of the CANCELLATION FEE

  • In the case of a free-of-charge accommodation reservation the CANCELLATION FEE due to be paid to the STOP CITY agency, which has been used for the credit card guarantee of the relevant CONFIRMED ACCOMMODATION RESERVATION, shall be recovered from the customer’s credit card.

  • In the case of a paid accommodation reservation the full amount of the deposit or its part shall be charged as a CANCELLATION FEE due to the STOP CITY agency as follows:

    • If the relevant CANCELLATION FEE exceeds the amount of the deposit paid, the STOP CITY agency is entitled additionally to charge the remaining part of the CANCELLATION FEE to the customer by recovering the appropriate part of the sum from his/her credit card. If it is impossible to recover the appropriate sum from the credit card, the customer is obliged to pay the STOP CITY agency the remaining part of the CANCELLATION FEE by one of the following methods: by bank transfer, through the PayPal Internet payment system, through a WESTERN UNION money transfer company, by postal order (only in the Czech Republic) or by a personal visit and a cash payment at the STOP CITY office.

    • If the relevant CANCELLATION FEE is lower than the paid deposit, the STOP CITY agency is obliged to refund to the customer the difference between the paid deposit and the claimed CANCELLATION FEE. The costs of refunding (banking fees, charges paid to money transfer companies, etc.) shall be deducted from the refunded sum.

If a customer cancels the CONFIRMED ACCOMMODATION RESERVATION in due time and no claim for charging a CANCELLATION FEE thus arises to the STOP CITY agency, the agency is obliged to refund to the customer the whole sum of the deposit already paid.